As a Client Service Specialist, Salome delivers high-level support to clients and the advisory team, ensuring a seamless and personalized experience. She manages client communication and oversee account administration—including openings, transfers, and money movements—while coordinating with custodians, accountants, and other professionals to address client needs efficiently.
To ensure accuracy and timeliness, Salome maintains thorough documentation and keeps internal systems current. She initiates and manages workflows for key client engagements such as onboardings, reviews, and discovery meetings, ensuring all materials and checklists are prepared and completed.
Salome prepares reports and supporting documents for client meetings and may attend in a technical, supportive, or observational role. She monitors account activity, research and resolve issues, and follow through to ensure client satisfaction.
In addition to client-facing responsibilities, Salome contributes to internal operations by updating training guides, organizing client records, and supporting front-office functions such as greeting visitors, managing calls, and scheduling meetings. With a strong focus on organization, service excellence, and confidentiality, Salome plays a critical role in delivering a high standard of care and professionalism across the firm.
What has been a particularly rewarding moment in your career?
Coming to a new company with a culture that encourages and recognizes hard work and dedication.
What’s the best career advice you ever got?
Change is good, take a chance; spread your wings and you will fly.
Where did you grow up? Where do you live now?
I grew up in Kingston, Jamaica, I now live in Jonesboro, GA.
What’s a destination in the world that you aspire to visit?
Visiting Italy and Spain is on my bucket list.
