As Client Service Regional Manager, Mina oversees a designated team within the client service department and coordinates daily activities for assigned team members, including team leads. Responsibilities include providing coaching, training, and guidance related to job responsibilities, monitoring workload distribution, and supporting departmental operations.
In addition to supervisory responsibilities, Mina may provide direct client service support for an assigned group of clients and assist with the onboarding and training of new team members. She maintains departmental policies and procedures, supports workflow standardization efforts, participates in software implementations and operational initiatives, and collaborates with firm leadership on department-related projects.
When you’re not working you’re…?
Traveling or exploring new places around Charlotte. North Carolina has so much to offer, whether it’s the beach of the mountains!
What’s the best career advice you ever got?
Always be reliable, whether to clients or co-workers. It is important to honor your word by showing up or completing tasks when you say you will.
Where did you grow up? Where do you live now?
I grew up at the beach in Ocean City, NJ. After attending college at Rutgers University, I moved to Philadelphia and lived there for 4 years. At the beginning of 2022 I spontaneously decided to move to Charlotte, NC sight unseen! It has been an adventure, but everyone has been so friendly, and the city is beautiful.
How do you caffeinate?
Iced coffee year-round!
6101 Carnegie Blvd Suite 220 Charlotte, NC 28209
704-358-3322
6700 Fairview Rd., Suite 360 Charlotte, NC 28210
704-334-0894
Rutgers University, B.A., Economics
